We are an appointment based Family Practice office that offers appointments to our patients Monday through Friday from 7:15 a.m. to 4:30 p.m with extended hours on Tuesdays until 7 pm. Appointments can be made by using our patient portal on our web site or by calling the secretary of your healthcare Team at 357-2011 and enter ext.21 for Dr. Merritt and for Dr. Tuttle or ext. 23 for Barb Lahey,FNP and Dr. Reyes. New Patients are asked to enter ext. 63. Same Day Appointments can be scheduled by choosing Option 2 on our main menu of our telephone system.
Your provider support team sets up specialty appointments/tests as ordered by our physicians. Please be assured these referrals are processed as quickly as possible. Stat or urgent referrals are scheduled immediately. Currently, all referrals are done and sent to the specialist office via fax or direct message so they have it on file prior to your appointment date. If you need a referral voucher renewal or have questions regarding your referral, you may contact your physicians secretary at 357-2011 and listen to the prompt to reach your care team. You may also use the patient portal to send a message directly to the your doctor, nurse and secretary. We make every effort to meet the requirements of your individual insurance company. However, with the ongoing changes and different guidelines for all insurances, we must remind you to remain familiar with your insurance company protocols and changes in their policies.
Care Team Extensions:
You may contact your provider's nurse or secretary by the portal or by dialing the following:
357-2011 is the main number. When you hear the voice you can enter the extension for your care team.member.
Dr. Merritt :
|New Patients or Check In Station :
|Pre- Visit Screen return calls:
After Hours Contact
If you are calling after our regular business hours with a medical concern that cannot wait until business hours, you can reach the on-call provider by dialing them directly at 518-831-8283.
We offer a patient portal via computer as an alternative means of communication. The secured portal offers patients the ability to request prescription refills, referrals, appointments, update demographic information, changes in your medication and send a secure note to your dr. The patient is able to review their chart summary, lab test results and receive patient education material. Portal messages are checked during regular business hours. If a message is left after 3 pm or on a week night or week end it will be handled by the end of the next business day. NEVER LEAVE URGENT MESSAGES ON OUR PATIENT PORTAL
Accountable Care Organization
Five Corners Family Practice is participating in a Medicare Shared Savings Program Accountable Care Organization. An Accountable Care Organization, also known as an ACO, are groups of doctors and other health care providers who voluntarily work together with Medicare to give you high quality service and care at the right time in the right setting. Our doctors have agreed to participate in this Medicare Shared Savings Program ACO and to work closely with other doctors and health care providers in the ACO to coordinate care for Medicare beneficiaries who have traditional Medicare. Five Corners Family Practice may continue to recommend you see specific doctors for your specific health care needs but will always discuss this with you and ultimately, it is your choice what specialists you see and what hospitals you use. It is to your benefit because your doctor will be part of a coordinated team throughout the community of the participating ACO providers. Please review the attached "Frequently Asked Questions"
Pre- Visit Screenings
Some of you may already have received a telephone call or a portal document from a staff member in regards to a "Pre-Visit Screening". Patients that have upcoming physicals or are in need for a follow up appointment are contacted as part of this process. Our staff member will update your demographic information, pharmacy, health information, medical care you have received outside our office and prepare your medical record for the provider prior to the date of your appointment. We are also able to forward a short form for you to complete prior to your appointment through our patient portal. Just complete it and send it back. Need blood work prior to your appointment? The lab slip order can be delivered to your patient portal as well. We like to give our patients the ability to be an active voice in their medical care and it all starts here! Always working toward a healthier you in a Patient Centered Medical Home
HIPAA, Demographic and Insurance Updates
If a Pre-Visit Screening has not been done prior to your appointment, our office staff will check with you at every visit regarding any changes in your insurance plans, pharmacy and/or demographics. Please be sure you present your insurance card at every visit to assure we have the correct information on file. In addition, an annual review of who we can contact to discuss your medical information or in an emergency will be updated. We will review your preference of how we can contact you. This may include, telephone, voicemail, patient portal, leave a message with another person or only speak with you.
If you have moved or have a new phone number, please inform the receptionist at check in. We appreciate your assistance in keeping your information in our records up to date to better serve you.
We are updating our medical records and have found that many of our patients, age 50 and over, do not have advanced directives in our records. If you are a patient age 50 and over and have an advanced directive at home, we would appreciate it if you would bring it to your next visit for physician review and we will keep a copy in our records. If you are a patient on our portal, we will be happy to send them to you through this secure connection. Send us a message and we will forward them to you.
Advanced Directives pertain to treatment preferences and the designation of a surrogate decision-maker in the event that a person should become unable to make medical decisions on their own behalf. Advance directives generally fall into three categories: Living Will, Power of attorney and Health Care Proxy.
Know your prescription plan is the best advice to assure your medications are covered. We are finding that many plans now have deductible's that need to be met prior to covering prescription drugs. In addition, insurance carriers are changing their formulary on a quarterly basis so what was once covered, no longer is. It is important you tell us where you would like us to send your prescription, mail away pharmacy or a local pharmacy? We do our best to assist our patients with coverage for the medications but we need you to be active in knowing your insurance coverage and speaking with your insurance carrier if you have questions and/or concerns.
Medicare requires you complete a Health Risk Assessment Form at your annual wellness visit. We have uploaded this form for you to view, print and complete so you can bring it into our office at your scheduled annual physical appointment. We can also send this form to you through the patient portal. If you are not able receive the form in either of these manners, we will provide it to you when you arrive, please arrive 15 minutes prior to your appointment time. This form is located on the button on top of this news letter entitles "Medicare Health Risk Assessment Form "Thanks!
- Medicare Part B
- Shared Health
- Empire BC/BS
- Blue Shield NENY
- Cigna/Ct General
- Tricare – Standard Only
- Today’s Options (Medicare Only)
- NYS Empire Plan
- United Healthcare
- Healthnet Pearl
*No longer participating with Workers Compensation.
Our billing protocols are managed within our office facility. We employ our own Billing Specialist whom works closely with our physicians and staff to assure this process is thorough and accurate. We ask that you respond to your billing statements within thirty days and keep your patient account in good status. Failure of payment for services provided may result in discharge from our practice. Our Billing Specialist will gladly discuss any concerns or questions our patients may have. You may contact her at 357-2011 x 34.
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