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The Mission of the physicians and staff of Southtowns Eye Center is to preserve and improve the gift of vision by providing a professional, friendly and caring environment where each patient will receive the best possible eye care using the latest techniques, technology and equipment. By providing our patients premium care, we can improve our patients’ life experiences and help them see the beauty in all things.
Southtowns Eye Center's vision is to create an extraordinary eye care experience and to exceed the expectations of all who enter our office!
We are dedicated to serving our patients with only the highest level of quality care and up to date technology. Every decision and every action by our employees is directed toward this goal.
We believe that our patients are our friends -- without them we would not be employed, and without their friendship and support we would not enjoy referrals. We place great importance on remembering our patients and treating them with courtesy, fairness and respect.
We believe that our employees are the heart of our practice. The qualities, which they convey to our patients, have an impact one hundred times greater than our office decor, our building, or our equipment.
Patient Commitment: We are committed to each patient leaving happier than they arrived.
Quality: We provide outstanding care and unsurpassed service individualized to each patient.
Integrity: We uphold the highest standards by doing what is right, not easy.
Teamwork: We carefully choose our network of eye care specialist to ensure your care team is collaborative and cohesive in your treatment needs.
Respect for people: We respect all who enter our business, from patients to our staff. We encourage staff development and reward performance.
Good Citizenship: We strive to impact our community favorably by promoting volunteerism and upholding the golden rule.
Will to excel: We exhibit a strong will to excel in every facet of our work.
Personal Accountability: We hold each person accountable to deliver our mission and vision for the future.
Learning: We our lifelong learners and strive to stay at the top of our industry's knowledge.
Innovation: We embrace continuous improvement, creativity, and change.
Southtowns Eye Center Frequently Asked Questions:
HOW OFTEN SHOULD I HAVE AN EYE EXAM?
The doctors recommend that children have a complete eye exam annually and adults have routine examinations every 2 years. If a patient has a medical problem such as cataract or glaucoma, more frequent examinations are recommended.
HOW MUCH DOES AN EYE EXAM COST?
The cost of the examination varies with the type of examination. We accept most major insurance plans and we will gladly file your insurance claim for you. If you don’t have insurance a monthly payment plan is possible at the Southtowns Eye Center. A discount is also offered for prompt payment when there is no insurance coverage.
DO I NEED AN APPOINTMENT TO SEE THE DOCTOR?
Yes. We value your time and to avoid delaying you and the other patients in the office, we request that you schedule an appointment.
DO YOU ACCEPT WALK-INS?
Only if the doctors' schedule permits it. We prefer to be notified by phone that you are planning on coming in to be seen.
HOW EARLY SHOULD I ARRIVE FOR MY APPOINTMENT?
If you are a new patient, plan to arrive about 20 minutes prior to you appointment time. Speed up your appointment time by filling out the on-line forms in this website. If you are a returning patient, plan to arrive 10 minutes before your appointment time.
HOW LONG SHOULD I EXPECT TO BE AT YOUR OFFICE?
The workup and examination for a dilated examination usually takes about one hour and a half. Leave enough time to get to your next appointment that day.
WILL MY EYES BE DILATED DURING MY EXAM?
Dilation is not necessary for every patient at every visit. Normally however, patients will be dilated for comprehensive examinations.
CAN I DRIVE IF MY EYES HAVE BEEN DILATED?
Dilation can affect your vision especially in bright sunlight. We recommend that you bring sunglasses and if possible, a driver.
I THINK I HAVE AN EYE INFECTION. WHAT SHOULD I DO?
Eye infections can be very serious and can have multiple causes that need to be treated differently. If you suspect you have an eye infection, call our office immediately for an appointment.
CAN I BUY GLASSES AT THE SOUTHTOWNS EYE CENTER?
The Southtowns Eye Center does not dispense glasses. Our emphasis on routine and medical eye conditions allow patients to obtain glasses from any of the well-respected optical facilities we recommend in the area.
MY VISION HAS CHANGED SUDDENLY, WHAT SHOULD I DO?
If your vision has changed suddenly with symptoms such as new fogginess, veils, curtains, flashes of light or floaters, please call the office immediately to schedule an appointment.
View a brief video on the Patient Portal.
Patient Portal FAQs
Q. What is the MEDENT Patient Portal?
A. The MEDENT Patient Portal provides you with secure, online access to portions of your medical records, as well as an easy and convenient way to communicate with the practice through a secure internet connection. Think of it as an online account for your doctor's office, similar to online banking or credit card accounts you may currently have. Once you are logged into your portal account, the information you view pulls from your own personal medical record. Only you will have access to your health records, including any messages or information sent to you from the practice.
With the patient portal you will be able to:
- Send and receive non-urgent messages and information from your doctor's office, including test results and educational material
- Easily notify the practice of changes to your personal information, including phone number, address, and insurance changes
- Request a refill for a medication prescribed by a provider at the practice
- View upcoming and previous appointments, including the doctor and location of those appointments
- View and/or print your current medications and allergies list
Q. How is the MEDENT Patient Portal secure?
A. We take great care to make sure your health information is kept private and secure. The MEDENT Patient Portal uses HTTPS to provide encrypted communication between you and your doctor's office. Access to your portal account is controlled through secure access codes, personal ID's, and passwords. Only you will have access to the login information needed to view your account.
Q. What are the benefits of the MEDENT Patient Portal?
A. The MEDENT Patient Portal helps you take a more active role in your healthcare. Having a patient portal account helps the practice create a more accurate record of your medical history as well as educate you on certain aspects of your health. It provides you and the practice with a more efficient means of communication, eliminating sources of frustration such as phone tag. You will also be able to print or download portions of your chart to take with you to other providers participating in your care, thus reducing the amount of paperwork you may need to fill out.
Having a patient portal account also helps to eliminate the amount of paper waste a practice produces. Documents, letters, and orders that might otherwise be mailed to you can be sent quickly and conveniently to your portal account. You will continue to have access to these documents until you choose to delete them from your inbox, so you won't have to worry about important medical papers or letters getting damaged or lost.
Q. What do I need to use the MEDENT Patient Portal?
A. You will need access to a computer connected to the internet and an up-to-date browser (such as Internet Explorer or Safari). You will also need an email address. The email address you provide is only used to notify you when you have a new message in your portal account. It is treated with the same privacy and care as your health records and will never be sold or leased. It is recommended that you use an email address only you have access to.
Q. How do I sign up?
A. In order to have a patient portal account you will need to already be a patient at this practice. To activate your account, you will need to receive an activation code from us. Once you have received the code, you will be able to create your own username, password, and other login information used to verify your identity. If you would like to activate your portal account, please contact the office to receive your activation code.
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